Privacy Policy

www.seaofseats.com ("Sea of Seats", the "Website") is a product of Booking Studio Private Limited, a company incorporated in India ("Company", "we", "us" or "our"). We are a travel agency. This Privacy Policy explains what personal information we collect when you visit the Website, submit an enquiry, contact us or make a booking with us, and how we use, share and protect that information.

By using the Website or our services, you agree to the practices described in this Privacy Policy. This policy is intended to comply with the Information Technology Act, 2000, the rules made under it, and the Digital Personal Data Protection Act, 2023 and the rules made under it, as applicable.

1. Who we are

Booking Studio Private Limited operates Sea of Seats as a travel agency. Through the Website, phone, WhatsApp and email we help customers enquire about and book:

• Domestic and international flights;
• Hotels and other accommodation;
• Cab and airport transfers;
• Cruise holidays;
• Religious and pilgrimage tours and holiday packages;
• Private jet and charter enquiries; and
• Travel insurance, which is issued by the relevant insurance company.

In most cases we arrange these services as an agent for the airline, hotel, cruise line, transport operator, insurer or other travel supplier (each a "Supplier") who actually provides the service.

2. Information we collect

Information you give us. When you fill in an enquiry or quote form, make a booking, create an account or contact us, we may collect:

• Your name, mobile number, email address and city;
• Travel details such as destinations, travel dates, number of travellers, cabin or room preferences and special requests;
• Traveller details required by Suppliers, such as full name as per passport or ID, gender, date of birth or age, nationality, and passport or government ID details where required for the booking;
• Health or accessibility information you choose to share (for example, wheelchair assistance or dietary needs), or information required for a travel insurance proposal; and
• Messages and call details when you speak to our travel team, including by WhatsApp.

Payment information. Payments are processed by our payment gateway partner (currently Razorpay). Your card, UPI or net-banking credentials are entered on the payment gateway's secure page and are not stored on our servers. We receive only the transaction reference, amount and payment status.

Information collected automatically. When you visit the Website, we and our analytics and advertising partners may collect your IP address, browser and device type, pages visited, the website or advertisement that referred you, approximate location derived from your IP address, and date and time of your visit, using cookies and similar technologies (see section 5).

3. How we use your information

• To respond to your enquiries and share quotes, itineraries and availability;
• To make, confirm, change or cancel bookings with Suppliers on your behalf;
• To process payments, refunds and invoices;
• To send booking confirmations, e-tickets, vouchers, schedule changes and other service messages by email, SMS, phone or WhatsApp;
• To provide customer support and handle complaints;
• To send offers and travel deals, where you have agreed to receive them (you can opt out at any time);
• To measure and improve the Website and our advertising, including understanding which advertisements lead to enquiries;
• To prevent fraud and keep the Website secure; and
• To comply with legal, tax and regulatory obligations.

4. How we share your information

We do not sell or rent your personal information. We share it only as needed to provide our services:

• Travel Suppliers: airlines, hotels, cruise lines, cab operators, tour operators, insurers and the booking systems and consolidators we use to reach them receive the traveller details needed to issue your booking;
• Payment partners: payment gateways and banks, to process payments and refunds;
• Service providers: companies that host our Website, send emails, SMS or WhatsApp messages, or provide analytics and advertising services, under obligations to protect your information;
• Authorities: immigration, customs, law-enforcement or other government authorities where required by law or by a Supplier's legal obligations (for example, airline passenger data requirements); and
• Business transfers: a buyer or successor if our business is merged, acquired or restructured, subject to this policy.

Suppliers process your information under their own privacy policies once they receive it.

5. Cookies, analytics and advertising

We use cookies and similar technologies to keep the Website working, remember your preferences, understand how visitors use the Website and measure our advertising. We use services such as Google Analytics and Google Ads, including conversion tracking and remarketing. These services may place cookies on your browser and use them to show you Sea of Seats advertisements on other websites and to measure whether an advertisement led to an enquiry.

You can control this at any time:

• Manage or turn off personalised Google advertising at adssettings.google.com;
• Opt out of Google Analytics using the Google Analytics opt-out browser add-on;
• Learn how Google uses information from sites that use its services at policies.google.com/technologies/partner-sites; and
• Block or delete cookies in your browser settings. Some parts of the Website, such as booking pages, may not work properly without cookies.

6. Calls, WhatsApp and marketing messages

When you submit an enquiry, you agree that our travel team may contact you by phone, SMS, email or WhatsApp about that enquiry, even if your number is registered on the National Do Not Call registry. We will send promotional messages only where you have agreed to receive them. To stop marketing messages, reply "STOP", use the unsubscribe link, or write to us at the email address below. Service messages about an existing booking will continue.

7. How long we keep your information

We keep enquiry information for as long as needed to respond to you and follow up, and booking records for as long as required for accounting, tax and legal purposes (generally up to eight years). After that, we delete or anonymise the information unless the law requires us to keep it longer.

8. How we protect your information

The Website uses HTTPS encryption. We limit access to personal information to staff and service providers who need it to serve you, and we use reasonable technical and organisational security measures. No method of transmission or storage is completely secure, but we work to protect your information and will notify you and the authorities of a personal data breach where the law requires.

9. Your rights

Subject to applicable law, you can:

• Ask for a summary of the personal information we hold about you;
• Ask us to correct, complete or update your information;
• Ask us to delete your information, unless we must keep it for a booking in progress or for legal reasons;
• Withdraw your consent to marketing or other consent-based processing at any time;
• Nominate another person to exercise your rights in the event of death or incapacity; and
• Raise a complaint with our Grievance Officer, and then with the Data Protection Board of India if your complaint is not resolved.

To make a request, email us at the address below. We may need to verify your identity before acting on it.

10. Travel outside India

When you book international travel, your information has to be shared with Suppliers and authorities in the destination country, and some of our service providers may store data outside India. We transfer data abroad only as permitted under Indian law.

11. Children

The Website is intended for adults. We collect information about children only when a parent or guardian provides it to book travel for them, and we use it only for that booking.

12. Links to other websites

The Website may link to Supplier, payment or other third-party websites. We are not responsible for their privacy practices, and we encourage you to read their privacy policies.

13. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top shows when it was last changed. Significant changes will be highlighted on the Website.

14. Contact us and Grievance Officer

For any question, request or complaint about your personal information, please contact:

We aim to acknowledge complaints within 48 hours and resolve them within 30 days.